Shipping Policy

We are dedicated to making sure your experience ordering from OmneDiem is always great. Below are the shipping methods we offer, so you can choose which is right for you and know when to expect your order.

Please note:

• Companies like UPS, FedEx, and DHL will not ship to PO Boxes.
• "Business Days" are defined as Monday through Friday.
• OmneDiem is closed on all permanent federal holidays.

United States shipping methods and delivery ETAs: 

Your order will generally be shipped the same day if your order is placed by 11:00 AM, Eastern Time. If your order is placed after that time, or on a non-business day, your order will ship the next business day. No C.O.D. will be accepted.

If a package is delayed in transit, customers must allow 30 days from the date of shipment before OmneDiem can provide further assistance.

International shipping methods and delivery ETAs: 

Please note: Delivery time frames do not include any period of time during which the package may be in possession by your local Customs Bureau, only the time in transit by the carrier.

Your order will generally be shipped the same business day if it is placed by 11:00 AM Eastern Time. If your order is placed after that time, or on a non-business day, your order will ship the next business day. No C.O.D. will be accepted.

If a package is delayed in transit, customers must allow 60 days from date of shipment before OmneDiem can provide further assistance.

• All International orders must ship within the country associated with the billing address. No dropships allowed.*

*Exception for orders shipped within North America

ATTENTION NORTH AMERICAN CUSTOMERS: USMCA and Changes to De Minimis:

The United States-Mexico-Canada Agreement is the treaty replacing NAFTA as of July 1st, 2020.

A significant change was made to the de minimis threshold for international shipments. De minimis is the minimum value of goods item below which no duties and/or taxes are assessed by Customs.

The new de minimis value thresholds for commercial shipments (i.e., UPS) into Canada and Mexico are as follows:

• The new Mexico de minimis threshold is $117.00 USD for duty and $50.00 USD for taxes.
• The new Canada de minimis threshold is $150.00 CAD for duty and $40.00 CAD for taxes, only for shipments exported directly from the U.S. or MX (for CA only).
• The U.S. threshold for importation remains at $800.00 USD.

For shipments traveling via a postal method (i.e., USPS), the threshold is $300.00 USD.

If the value of the merchandise is $300.00 USD or less, it is free of any tax or duty under most circumstances. A commercial invoice is preferred, but not required for merchandise valued up to $300.00 USD.

For merchandise with a value over $300.00 USD and up to $1,000.00 USD, duties and taxes may apply and a commercial invoice is required. For further information, please visit the following link: https://www.international.gc.ca/trade-commerce/trade-agreements-accords-commerciaux/agr-acc/cusma-aceum/index.aspx?lang=eng

ATTENTION INTERNATIONAL CUSTOMERS:

Compliance with Local Laws: It is the sole responsibility of the Customer to familiarize themselves with and adhere to their country's local import laws, regulations, and restrictions. OmneDiem is not liable for packages delayed, confiscated, or destroyed by customs authorities due to regulatory non-compliance. 

Duties, Taxes, and Fees: All international shipments may be subject to import duties, Value-Added Taxes (VAT), Goods and Services Taxes (GST), or customs clearance broker fees imposed by the destination country. These charges are the buyer's responsibility and are not included in the item price or shipping cost. All such additional charges are the exclusive responsibility of the Customer and must be paid upon delivery. OmneDiem does not calculate or collect these fees during checkout. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Abandoned or Refused Packages: Buyer’s failure to accept delivery (including in the event of buyer’s failure to accept delivery from customs owing to import duties, taxes or charges or an illegal import status) may, in our sole discretion, mean that the products are not eligible for any refund of buyer’s original payment.  If we do accept a return, any refunds related to such product returns, will be reduced by the shipping costs associated with the returned products.

Common Shipping FAQs: 

Free Shipping Offers: Offers which include free shipping will be sent via Standard Shipping method (USPS); please allow 7 business days for delivery after your order is shipped. Free shipping valid for US/US territories orders only.

Mail/Check Orders: Orders placed via mail take time to reach our processing facility. If you sent your order in via mail and there was a check with the order, typical processing time of the check payments is 3-7 business days after the order is received and entered into our system (up to 14 business days, depending on your financial institution). We can assure you that once your order is received and payment is processed, we will send out your product as soon as we can!

RETURNS: OmneDiem Satisfaction Guarantee 

Our products are designed to be safe and effective. As the customer, your satisfaction is our first priority. If for any reason you are not satisfied with your product, you may return one bottle for a complete refund within 30 days of receipt.

Call our customer service hotline at (888) 876-5765 or email us at customerservice@omnediem.com to initiate an RMA (Return Merchandise Authorization) and we will help process your refund.